Privacy Policy

Welcome to Pellago Real Estate (“we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, submit inquiries, download materials, or communicate with us.

1. Who We Are

Pellago Real Estate is a real estate agency and investment advisory company based in Bali, Indonesia.
We help clients buy, sell, and invest in Bali real estate, and provide related services such as property management and consultation.

2. Information We Collect

We may collect the following types of personal data:

A. Information you provide directly

• Name, email address, and phone number (including WhatsApp)

• Property preferences and investment interests

• Messages or inquiries submitted via website forms or chat

• Details submitted through Facebook or Instagram lead forms

B. Automatically collected information

When you visit our website, we may automatically collect:

• IP address and browser type

• Device type and operating system

• Pages viewed and time spent on our site

• Referring websites and campaign sources (via cookies or UTM links)

C. Information from third-party platforms

If you interact with our ads or content on Facebook, Instagram, or Google, these platforms may share limited engagement data with us as permitted by their policies.

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide requested information

• Send property listings, brochures, or investment guides

• Schedule calls, viewings, or consultations

• Improve our website, marketing, and customer experience

• Send relevant updates, newsletters, and offers (you can unsubscribe anytime)

• Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR Compliance)

For users in the EU, UK, or EEA, we process your personal data under the following lawful bases:

• Your consent (e.g., when subscribing or downloading materials)

• Contractual necessity (e.g., to provide requested services)

• Legitimate interests (e.g., marketing to potential investors interested in Bali real estate)

5. Data Sharing and Disclosure

We do not sell or rent your personal data.
We may share limited information with:

• Service providers (CRM systems, email platforms, analytics tools)

• Business partners involved in the property process (e.g., developers or notaries)

• Advertising platforms (Meta, Google) for targeted campaigns

• Legal authorities if required by law

All third parties are bound by strict data protection agreements.

6. International Data Transfers

Your information may be transferred and stored on servers outside your country (e.g., in Indonesia, Singapore, or the EU).
We take all reasonable steps to ensure your data is handled securely and in accordance with this policy.

7. Data Retention

We retain your data only as long as necessary:

• Active leads: up to 24 months after last contact

• Clients: for the duration of the service + 7 years (for legal/accounting purposes)

• Marketing subscribers: until you unsubscribe

You may request deletion of your personal data at any time (see Section 10).

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and measure performance.
You can adjust cookie preferences in your browser settings.

We may use:

• Analytics cookies (Google Analytics, Meta Pixel)

• Marketing cookies for ad personalization

• Essential cookies for security and navigation

9. Security

We use SSL encryption and access control measures to protect your information.
While we take all reasonable precautions, no digital transmission is completely secure.

10. Your Rights

Depending on your jurisdiction (GDPR, PDPA, or APP), you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to processing for marketing purposes

• Request data portability

To exercise these rights, contact us via email below.

11. Marketing Communication

By submitting your details through our website or ads, you consent to receive relevant updates from Pellago Real Estate via:

• Email

• WhatsApp

• SMS or phone call (if applicable)

You can unsubscribe or opt-out anytime by replying “STOP” or clicking unsubscribe in our emails.

12. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact:

Pellago Real Estate
📍 Bali, Indonesia
📧 info@pellago.com
🌐 www.pellago.com

13. Updates to This Policy

We may update this Privacy Policy from time to time.
All revisions will be posted on this page with an updated “Last modified” date.